Legal and account access questions
Tap Forgot Password on the login page. We'll send a reset link to your registered email within 2 minutes. Click the link, create a new password, and log in. If you cannot access your email, contact our support team with your account ID and a photo of your ID.
Access depends on local law and the location you're logging in from. If you're traveling, log in from your usual device to avoid temporary access blocks. If you're moving abroad permanently, contact support—we may restrict or close your account based on your new location.
Withdrawals are processed within 24 hours of successful verification. Your bank transfer to DANA, OVO, GoPay or QRIS usually reaches your wallet within 1–5 minutes. If a withdrawal is delayed beyond 24 hours, contact support with your transaction ID immediately.
When you deposit or withdraw via DANA, OVO, GoPay or QRIS, we share only your name, phone number and transaction amount. We never share your password, full banking details or play history. Each payment partner has its own privacy policy available on their app.
Yes. Contact support and request permanent account closure. We'll delete your password, profile settings and game preferences. Transaction history and deposit/withdrawal records are retained for 7 years to comply with financial regulations—you cannot request deletion of those.
Contact support immediately via live chat or email with your account ID. We'll review your login history and recent transactions. If fraud is found, we'll reverse unauthorized charges and issue a new security code to your phone to re-secure your account.
No. We do not sell your personal data. Game studios and analytics partners receive only anonymized, aggregate data—no names or ID numbers. Our privacy practices comply with data-protection rules in the regions we serve. You can request a full data report anytime.
